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抽象的白色對象
  • 關於 About
    本店使用德國,比利時和美國品牌的軟陶製作,經烘烤後會變硬並定型 材料輕盈及防水💦不需擔心耳環會太重而拉耳, 也不需要擔心掉地上會碎裂。 由於所有耳環都係100%人手製作Handmade,每對獨一無二,如有小瑕疵請見諒,不能接受者請留意哦✨
  • 保養 Maintenance
    由於軟陶是防水性, 可用清水輕輕擦耳環表面。 請勿用酒精擦軟陶表面, 酒精會導至軟陶溶化並掉色(香水 ,油性物品都要避免)。 雖然軟陶有一定的韌性,但切勿大力折斷/按壓耳環,要溫柔對待呀 :) 金屬耳針/耳勾隨時間會氧化,建議穿戴完用紙巾清潔金屬部份, 我們會提供免費耳勾轉換服務(可dm詢問)。 請將耳環放於陰涼地方,避免於陽光下暴曬☀️
  • Q: 我應如何支付我的訂單? Q: How can I pay for my order?
    A :我們的網站可以支持多種支付方式,如:VISA, Mastercard, AE, Apple Pay 和 Google Pay。 A :We accept the following payment cards: Visa, MasterCard, AE, Apple Pay and Google Pay.
  • Q : 你們的網站安全嗎? Q: Is it safe to order online?
    A :您可以放心,在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息(例如姓名、地址和銀行詳細信息)安全。 A :You can rest assured that shopping with our website is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
  • Q :如果我收到錯誤或破損産品應如何處理? Q :What should I do if I receive an incorrect or faulty item?
    A :得知您收到了錯誤或破損産品,我們深感遺憾。請儘快我們聯絡 akraft.852.ak@gmail.com ,電郵請包含您的訂單號、您應該收到的物品的名稱/產品代碼以及任何進一步的詳細信息。我們將在 3 個工作日內與您聯繫以解決您的問題。 A : We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at akraft.852.ak@gmail.com with your order number, the name/product code of the item you were supposed to receive and any further details. We will be in touch within 3 business days to resolve your issue.
  • Q: 我可以修改訂單內容嗎? Q: Can I make changes to my order?
    A :一旦您下訂單,就無法修改任何詳細信息,我們的會直接收到訂單,並且已經開始處理您的訂單。 A : Unfortunately, once you have placed your order it is not possible to amend any details, our team receives orders directly and will have already started processing your order.
  • Q: What if I have not received my order?
    A: If you have tracking number, you can go to our order tracking page. If not, please feel free to contact us at akraft.852.ak@gmail.com for an updated on the status of an order.
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